JOB Description For Windows System Admin L1
Customer Name Axis Bank WVL
LOCATION Mumbai / Bangalore
DOMAIN Windows
Level (L1/L2/L3) L1
Required Relevant Domain
Experience 2 3 years
Job Type (Onsite/Remote) Onsite
Shift details (General/ 24X7) 24x7
Qualification B.E./Diploma/BSC-IT
Certifications Any Certification on Windows / VMware technologies is a must
Role Purpose
System Admin Support Services for enhancing the service quality to their business users.
Job Responsibilities
- CPU, Disk and Memory monitoring using tools provided by Axis Bank
- Disk management - creating partitions for the different types of servers
- Disk space management for OS partition(s)
- System Log file management
- User account management
- Incident and Request Services monitoring
- Fulfillment Management
- Hardware Inward/Outward/Rack-Stack/Power-On
- Call Logging with OEM(Hardware/Software) and Troubleshooting with them end-toend
- Agent Installation
- Software Installation/Removal
- OS Hardening (VA/IPT)
- Infra Provisioning (Virtual/Physical)
- File Copy/Movement
- Backup/Restoration Management using Tools provided by Axis Bank
- OS installation and Troubleshooting
- Operating System Compliance Management
- Integration with Banks Tools ( SoP will be by Bank)
- Hardware Firmware upgradation along with Hardware Vendor (Coordination with
OEM)
- Day-to-Day application support for end-users including installation of custom
applications, as described in process document.
- Escalation of user queries to Bank's IT Team
- Cloud Windows Server Management & Monitoring
Technical Skills/Knowledge requirement
- Windows Server System troubleshooting skills.
- Monitor alert tickets.
- Ticketing Tools knowledge & skills required
