WFM RTM Manager

2-6 Years

This job is no longer accepting applications

Job Description

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs
Min of 8+ years of experience in WFM department
Ability to demonstrate and articulate understanding of key workforce management concepts
Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook)
Strong quantitative/analytical skills