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Taskus

WFM Real - Time Analyst

Taskus
Navi Mumbai, Indore, Gurugram
1-4 Years
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  • Posted 6 days ago
  • Over 50 applicants
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Job Description

Job Description

  • Would be responsible for Real time queue monitoring (RTQM)
  • Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity, Reports)
  • Will have to manage client Interaction
  • Would constantly monitor, track, document and communicate real time floor activities in terms
  • of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS
  • Would ensure availability of analysts on phones/chats as per the business model requirement.

More Info

Job Type:
Permanent Job
Industry:
Outsourcing
Role:
Operations Manager
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Taskus

Job ID: 109831319

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Last Updated: 14-04-2026 09:34:52 AM
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