You will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements
Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills
You will publish over/under snapshots, and create action plans that would either address any staffing gaps or minimize overages
You will be responsible for inputs in the online capacity plan tool in ensuring that the seating plan is accurate and adequate to meet operational needs
Requirement
Here's what we re looking for: We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects
Someone who has a high attention to detail and has a strong desire to optimize procedures and processes
We re in search for someone who is proactive when it comes to making decisions, as well as
solving problems
We need someone who is proficient in statistical analysis and possesses good computer and software skills
Someone who has the ability to read trends and project those into future forecasts
Someone who
has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly
Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high achiever and self-starter
