Wellness Manager
Location: Kolkata, West Bengal
Salary: ₹30,000 – ₹40,000 per month
Work Schedule: 11:00 AM – 9:00 PM
Work Mode: On-site | Full-time
About the RoleWe are seeking an experienced and customer-focused Wellness Manager to oversee the daily operations of our facility. The role involves managing staff, ensuring exceptional guest experiences, maintaining operational standards, and supporting business growth.
Key Responsibilities- Oversee daily spa operations including therapies and wellness services.
- Ensure a high standard of customer service and guest satisfaction.
- Manage staff scheduling, training, performance, and motivation.
- Create a warm, professional, and positive environment for staff and guests.
- Handle customer feedback and resolve complaints professionally.
- Manage inventory, supplies, stock control, and cash handling.
- Implement and monitor opening and closing procedures.
- Conduct regular staff meetings and communicate operational updates.
- Monitor customer satisfaction through feedback and surveys.
- Develop programs and initiatives to retain and grow the customer base.
- Coordinate housekeeping, office procedures, and operational standards.
Qualifications & Experience
- 2–6 years of experience in Wellness/ Spa / Hospitality / Retail / Hotels
- Minimum 2 years of management experience preferred
- Strong background in sales and customer service
- Bachelor's degree preferred
- Good communication skills in English
- Ability to work flexible shifts
- Willingness to commute or relocate to Bidhan Nagar, Kolkata, West Bengal
Benefits- Provident Fund
- Full-time employment
- Growth opportunities within the organisation
