Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : JavaScript Object Notation (JSON)
Good to have skills : Python (Programming Language), ServiceNow
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
- Support day-to-day troubleshooting and resolution of Slack-related integration issues under guidance from senior engineers.
- Perform log analysis, basic debugging, and execution of standard fixes across connected systems.
- Contribute to proactive monitoring, alert handling, and documentation of known issues and resolution steps.
- Assist in building automation scripts, dashboards, and utilities to improve support efficiency.
- Work closely with senior team members and cross-functional groups to deliver consistent, high-quality support. Best Skills to Cross-Skill Into Slack Support API & Integration Basics Understanding REST APIs, JSON payloads, webhooks, and common error patterns. Log Analysis & Troubleshooting Ability to read logs from any platform (Splunk, CloudWatch, Salesforce debug logs, MuleSoft logs). Basic Scripting Python or JavaScript for simple automation, utilities, and debugging support. OAuth & Authentication Fundamentals Token flow, permission scopes, and common auth failures. Monitoring & Alert Handling Working with alerts, dashboards, and health checks. ServiceNow / ITSM Familiarity For incident handling, routing, and documentation. Optional (Nice-to-Have) Cross-Skilling Areas Salesforce Integration Concepts (connected apps, API calls, basic flows) MuleSoft Fundamentals (API Manager, logs, error handling) Cloud Basics (AWS/Azure basics for log and deployment understanding)
