Project Role : Web Developer
Project Role Description : Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills : JavaScript Object Notation (JSON)
Good to have skills : Python (Programming Language), ServiceNow
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
- Lead technical analysis, troubleshooting, and resolution of Slack integration issues across Salesforce, MuleSoft, SAP, and other connected systems.
- Own complex incident resolution, root-cause analysis, and long-term fixes; guide improvements in monitoring, reliability, and automation.
- Collaborate with cross-functional teams (client, product owners, support teams) to streamline support workflows and improve stability.
- Develop and enhance scripts, utilities, dashboards, and automation solutions to reduce manual effort and improve support turnaround.
- Provide technical mentorship, ensure adherence to best practices, and contribute to continuous improvement and knowledge management. Best Skills to Cross-Skill into Slack Support API & Integration Basics Understanding REST APIs, JSON payloads, webhooks, and common error patterns. Log Analysis & Troubleshooting Ability to read logs from any platform (Splunk, CloudWatch, Salesforce debug logs, MuleSoft logs). Basic Scripting Python or JavaScript for simple automation, utilities, and debugging support. OAuth & Authentication Fundamentals Token flow, permission scopes, and common auth failures. Monitoring & Alert Handling Working with alerts, dashboards, and health checks. ServiceNow / ITSM Familiarity For incident handling, routing, and documentation. Optional (Nice-to-Have) Cross-Skilling Areas Salesforce Integration Concepts (connected apps, API calls, basic flows) MuleSoft Fundamentals (API Manager, logs, error handling) Cloud Basics (AWS/Azure basics for log and deployment understanding)
