Greetings from Infosys BPM Ltd.,
We are hiring for Service Desk in Pune.
Please find below Job Description for your reference:
Infosys BPM Ltd. is hiring for (Service Desk)
- Job Location: Pune
- Qualification: Service Desk Full time Graduates
- Experience: 1 - 4 Years
Job Description: Senior Process Executive
Location: Pune
Employment Type: Full-Time.
Key Responsibilities:
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must adhere and non-negotiables:
- Excellent in communication.
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 ,flexible shifts100% WFO, no hybrid
Preferred Qualifications:
Any Graduate- Additional certifications in customer service/upskilling
Preference will be given to the Immediate Joiners
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd
