Purpose of the Role To gather customer requirements, create high-level designs in their area of specialization for medium complexity projects and validate directly with external customers to ensure high-quality customer experience. Key Responsibilities Project Responsibilities
- Demonstrated experience in understanding and navigating the B2B sales process, including lead generation, negotiation, and closing deals.
- Proven ability to facilitate workshops, engaging senior stakeholders, and effectively addressing and solving complex problems through collaborative methods.
- Expertise in mapping current processes (as is) and designing improved processes (to be), including the creation of detailed journey maps and service blueprints.
- Strong skills in conceptualizing and articulating a clear vision for service and product offerings, ensuring alignment with business goals and customer needs.
- Ability to translate detailed journey maps into high-level features and requirements, working closely with Product Managers and Tech Leads to develop comprehensive roadmaps.
- Practical experience with Salesforce, understanding its capabilities and how it can be leveraged to enhance service design and delivery.
- Familiarity with Agile and Lean methodologies, with experience applying these approaches to service design projects.
- Skilled in conducting user research and usability testing to gather insights and validate design decisions.
- Strong stakeholder management skills, with the ability to build and maintain relationships with key stakeholders across different levels of the organization.
- Excellent communication and presentation skills, capable of clearly conveying complex ideas and solutions to diverse audiences.
