Job Description Warehouse Manager (Contract Logistics)
Company: Supreme SCS Private Limited
Location: Taj Nagar, Jamalpur Road, Gurgaon
Position: Warehouse Manager Contract Logistics
Department: Operations / Contract Logistics
Salary: Up to 40,000 CTC per month
Reporting To: Operations Manager / Regional Manager
Job Summary
The Warehouse Manager (Contract Logistics) will be responsible for managing end-to-end warehouse operations for contract logistics customers. The role includes service delivery, SLA management, manpower control, inbound/outbound operations, inventory accuracy, client coordination, and ensuring operational excellence in a 3PL/contract logistics environment.
Key Responsibilities
- Contract Logistics Operations
- Ensure smooth management of inbound, outbound, VAS (Value Added Services), and dispatch operations.
- Execute client-specific SOPs and contractual requirements.
- Ensure 100% adherence to SLA, TAT, and service quality standards.
- Manage load planning, vehicle scheduling, and daily logistics operations.
- Inventory & Stock Accuracy
- Maintain 100% stock accuracy with regular cycle counts & monthly physical audits.
- Monitor batch/lot/serial number accuracy wherever applicable.
- Investigate discrepancies and implement preventive measures.
- Team, Manpower & Productivity
- Manage supervisors, operators, pickers, packers, loaders, and contractual manpower.
- Ensure shift planning, productivity targets, and discipline management.
- Conduct regular training on SOPs, safety, and process compliance.
- Client Coordination & Customer Service
- Act as the single point of contact for client operations.
- Attend client calls, review meetings, and share operational MIS.
- Handle escalations and ensure timely resolution of operational issues.
- Compliance, Safety & Audit
- Maintain safe warehouse operations with fire safety, and housekeeping standards.
- Ensure compliance with company SOPs, client SOPs, and statutory guidelines.
- MIS & Reporting
- Maintain daily, weekly, and monthly MIS on:
- Inbound & outbound volumes
- Inventory accuracy & ageing
- Manpower productivity
- Transport & dispatch
- SLA reports
- Process Improvement & Cost Control
- Optimize warehouse layout, space utilization, and operational flow.
- Reduce operational costs through better manpower planning and productivity.
- Implement best practices in contract logistics & warehouse automation (where applicable).
Required Skills & Qualifications
- Graduate in any discipline.
- Proven experience working on SAP ERP is a mandatory requirement for this role.
- 35 years of experience specifically in Contract Logistics / 3PL / Warehousing.
- Strong knowledge of WMS, SAP/ERP systems, and barcode/RF operations.
- Excellent communication & client-handling skills.
- Strong problem-solving and decision-making ability.
- Good command over MS Excel (VLOOKUP, Pivot Table, MIS reporting).
