Warehouse Manager

ROLE SUMMARY

We are looking for a highly driven and result-oriented Warehouse Manager who will take complete ownership of end-to-end warehouse operations in a multi-client environment.

We prefer a candidate who has grown within warehouse operations from a junior or executive-level role to a managerial position, bringing strong hands-on experience and deep operational knowledge of ground-level processes.

The candidate must have strong experience in managing large teams, effective manpower planning, shift scheduling, workforce allocation, and productivity monitoring to ensure optimal resource utilization.

Additionally, the candidate must have solid experience in handling electronic products (laptops, desktops, smartphones, and accessories) and driving performance across inbound, RMA, inventory control, and dispatch operations.

This role demands leadership, accountability, strong operational control, and the ability to consistently meet daily targets and warehouse KPIs.

CORE RESPONSIBILITIES

1. End-to-End Warehouse Ownership

Lead and control complete warehouse operations Inbound, GRN, Put-away, Inventory, RMA, Picking, Packing, and Dispatch

Ensure 100% Warehouse SLA and TAT adherence across all clients

Drive daily operational planning and execution

Maintain high operational discipline and process compliance

2. RMA & Electronics Operations

Manage complete RMA lifecycle for laptops, desktops, smartphones, and accessories

Oversee testing, grading, repair coordination, and reporting

Ensure serialized inventory accuracy

Monitor RMA TAT and productivity metrics

Handle client escalations related to device handling

3. Multi-Client Operations Management

Manage inventory and operations for multiple clients simultaneously

Ensure client-wise segregation, reporting, and SLA adherence

Conduct stock reconciliation and variance analysis

Maintain system and physical stock alignment

4. Team Leadership & Performance Management

Lead, supervise, and scale a large warehouse team

Allocate daily targets for inbound, RMA processing, and dispatch

Drive team productivity and accountability

Conduct daily performance reviews and corrective action planning

Motivate, train, and guide team members to achieve operational excellence

5. KPI & MIS Management

Track and monitor warehouse KPIs including:

o Inbound & Outbound TAT

o Put-away and Picking TAT

o Dispatch SLA

o RMA Processing Time

o Inventory Accuracy

o Productivity per resource

o Order Fulfilment Accuracy

o Daily Target Achievement %

o Stock Variance %

o Client SLA Compliance Rate

6. Process Improvement & Problem Solving

Identify bottlenecks and implement process improvements

Drive cost control and operational efficiency

Ensure compliance with warehouse safety and housekeeping standards

Take full accountability for operational success and issue resolution

REQUIRED SKILLS & EXPERTISE

5+ years of warehouse experience with at least 2 years in a managerial role

Strong experience in electronics warehouse handling

Hands-on experience in RMA process management

Advanced MS Excel (Dashboards, MIS, Data Analysis)

Prepare professional PPT presentations for client review meetings

Present performance reports to management and clients

ERP/WMS system knowledge with hands-on experience

Strong leadership and decision-making ability

Excellent communication and client handling skills

Ability to work under pressure and manage high-volume operations

LANGUAGE REQUIREMENTS

Fluent in English (spoken and written)

Proficient in Hindi & Kannada (spoken)