Company brief :
To give you a brief, SAR Transport Systems Pvt Ltd, a multinational logistics and freight forwarding powerhouse with a presence in over 40 countries. Our team of 500+ trailblazers spans 24 offices across India, the USA, and Southeast Asia, uniting expertise to fulfil all logistical, warehousing, and transportation needs. We're not just movers; we're architects of possibility, standing as one of the largest Freight Forwarders in the India-USA and India-Canada corridors. We have 15+ years of rich experience serving more than 50K+ customers across domains. As SAR we believe in innovation, customer centricity, and transparency and these core values always help us stay apart from our competition.
Role Overview :
We are seeking a high-impact operations manager to lead end-to-end Sort Centre Operations across FMSC/LMSC environments. The role demands strong manpower management, a disciplined approach to process excellence, and an unwavering commitment to maintaining zero breaches across the operational matrix.
Key Responsibilities :
- Lead day-to-day Sort Centre Operations (FMSC/LMSC), ensuring seamless throughput, accuracy, and adherence to SLAs.
- Drive manpower planning, deployment, productivity tracking, and workforce optimization across shifts.
- Ensure zero breaches in the operational matrix by enforcing strict compliance, monitoring KPIs, and implementing corrective actions proactively.
- Oversee inbound, outbound, and sorting workflows to maintain service quality and operational continuity.
- Strengthen process governance through audits, dashboards, SOP adherence, and continuous improvement initiatives.
- Coordinate closely with cross-functional teams including Transportation, Planning, Safety, and Compliance to deliver operational excellence.
- Manage vendor partners, labour contractors, and on-ground teams to achieve performance benchmarks.
- Mitigate operational risks by identifying gaps, resolving escalations, and ensuring real-time issue management.
- Implement best practices in safety, quality checks, and cost optimization.
- Ensure the site P&L remains healthy, efficient, and aligned with business targets.
Requirements :
- Proven experience in Sort Centre / Warehouse Operations (FMSC/LMSC preferred).
- Strong manpower management and people leadership experience.
- Demonstrated ability to maintain zero breaches in operational KPIs and compliance standards.
- Data-driven approach with proficiency in dashboards, reporting, and performance analytics.
- Ability to lead high-pressure operations with agility, discipline, and a continuous improvement mindset.
- Excellent communication, stakeholder management, and problem-solving skills.
