Walkin Interview | Fraud Disputes Analyst

We are looking for dynamic and detail-orientedFraud & Dispute Analyststo join Indias leading ITES company. The role involves handling fraud detection, chargeback processing, and dispute resolution for international clients. This is an excellent opportunity for candidates who have strong analytical skills, problem-solving abilities and want to build a career in the financial risk and fraud domain.

Key Responsibilities

• Analyze transactions to detect and prevent fraudulent activities.
• Monitor and investigate suspicious chargebacks and transaction disputes.
• Communicate with customers, merchants, and internal teams to resolve disputes in a timely manner.
• Process chargebacks in compliance with card network rules (Visa/MasterCard/Amex).
• Maintain accurate records of fraud cases, disputes, and resolutions.
• Prepare daily/weekly reports related to fraud trends and dispute volumes.
• Adhere to internal compliance and quality standards.

Eligibility Criteria

• Graduate and Post Grad in any discipline
• Minimum 1 year of experience in fraud disputes, chargebacks, transaction monitoring, or dispute management in Banking, BPO, or Financial Process.
• Good understanding of payment industry processes and fraud trends.
• Excellent communication skills (both written and verbal).
• Flexible to work in 24*7 rotational shifts, including night shifts.
• Must be willing to work from the Gurgaon office.

Skills Required

• Strong analytical and fraud investigation skills.
• Ability to work on multiple fraud cases simultaneously.
• Good knowledge of MS Office (Excel and Word).
• Familiarity with card network chargeback guidelines is a plus.
• Ability to meet deadlines and SLA requirements.