Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Settlement Operations Support (Merchant Financial Services) Domain for Bangalore. Please walk-in for the interview on 30th December 2025 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Senior Process Executive - 1Yr to 2Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-234695
Process Specialist- 2Yr to 4Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-234700
Interview details:
Interview Date:30th December 2025
Interview Time:9.30 AM to 12 PM IST
Interview Venue:
Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,
Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark:In Between Sunik Industries and Tejas Networks.
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: B.Com/ BBA/ MBA/ M.Com (Commerce back-ground) only
- Experience: 1- 4 Years
- Notice Period: Immediate Joiners Only
- Shift: US shifts/ Night Shifts (06:30 PM to 03:30 AM)
- Week Offs: Rotational Offs
- Work From Office is mandatory (5 days)
- Job Level: 2A/ 3A
- Designation: Senior Process Executive/ Process Specialist
Job Summary:
The Client Support Specialist will provide operational and analytical support for large indirect customers within the portfolio. This role ensures accuracy and efficiency in handling client inquiries, resolving discrepancies, and maintaining smooth financial processes. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
Client Support & Issue Resolution
- Respond to and resolve out-of-balance requests.
- Address adjustments, rejects, and missing payment issues.
- Investigate and resolve billing inquiries and research qualification issues.
Financial Analysis & Reporting
- Perform detailed analysis of funding and ACH-related files.
- Identify and report errors in merchant funding processes.
- Collaborate with internal teams to ensure timely resolution of discrepancies.
Process Management
- Maintain accurate documentation of all client interactions and resolutions.
- Ensure compliance with company policies and regulatory requirements.
- Contribute to process improvement initiatives to enhance operational efficiency.
Required Skills & Qualifications
- Bachelors degree in Finance, Business Administration, or related field (or equivalent experience).
- 1+ years of experience in client operations, financial services, or similar roles.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and other data analysis tools.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a high-volume environment.
Preferred Qualifications
- Experience with ACH processing and merchant funding.
- Knowledge of billing systems and reconciliation processes.
- Familiarity with financial compliance standards.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
- Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
