Greetings from Infosys BPM Ltd.,
We are hiring for Walkin Drive for Team Lead - Merchant Tax Reporting Domain for Bangalore. Please walk-in for the interview on 9th April 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.
Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Team Lead- 4Yr to 6Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-240627
Interview details:
Interview Date: 9th April 2026
Interview Time: 10:00 AM to 12:30 PM IST
Interview Venue:
Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,
Gate #: 2, electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark: In Between Sunik Industries and Tejas Networks
Please find below Job Description for your reference:
- Job Location: Bengaluru
- Qualification: Any Graduate (Full Time)
- Experience: 4-6 Years
- Notice Period: Immediate Joiners to 15 days
- Shift: Flexible to work with any shift
- Work From Office is mandatory
- Job Level: 4B
- Designation: Team Lead
Overview:
These five JDs cover roles across the US Payment Merchant Taxation process. The scope spans three sub-modules: (A) State Tax Levy Process intake and processing of IRS/state levy letters, merchant identification, 24-hour holds, collections, cheque requests, and accounting disbursements; (B) Merchant Tax Reporting liaison with US customers and the IRS for Tax Identification Number (TIN/EIN) accuracy; (C) Escheatment identification and reporting of unclaimed property to state treasuries as per state laws.
JOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)
Role Summary:
Operate as a senior functional expert (no direct reports) handling the most complex work, governance, and client interactions.
Key Responsibilities:
- Own tier-3 levy cases: multi-jurisdiction orders, short-fund scenarios, priority timelines, legal coordination.
- Serve as primary client contact for complex clarifications, process changes, and reporting packs.
- Maintain and revise SOPs, control checklists, and risk registers; run periodic control testing.
- Lead transition/pilot ramps, UAT for system changes, and knowledge certification.
- Coordinate with Finance/Accounting on high-value disbursements and reconciliations.
- Prepare governance decks (weekly/monthly): volumes, SLA, backlog, risks, improvement roadmap.
Qualifications & Skills:
- 4 to 6 years with deep subject matter expertise in merchant taxation operations.
- Strong stakeholder management, documentation, problem-solving; advanced Excel/PowerPoint.
Tools & Systems (Indicative):
- Workflow tools, Excel/PowerPoint
- Risk/control register (e.g., SharePoint/Confluence)
- Core payments systems.
JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):
Role Summary:
Lead day-to-day delivery across all sub-modules; ensure capacity, quality, compliance, and client satisfaction; own performance management and continuous improvement.
Key Responsibilities:
- Delivery Management: forecasting, scheduling, workload balance; daily huddles; SLA tracking.
- People Leadership: goals, 1:1s, coaching, performance reviews, succession planning, R&R.
- Compliance & Controls: enforce makerchecker, segregation of duties, documentation standards; on-time escheatment filings; accurate levy disbursements.
- Client Governance: drive WBR/MBR/QBR; publish MIS & dashboards; manage escalations with RCA/CAPA.
- Process Excellence: identify automation/lean opportunities; SOP refresh cadence; defect reduction with QA/SME.
- Risk Management: maintain risk/control matrix; flag aging items, potential penalties, and regulatory exposure.
Qualifications & Skills:
- 4 to 6 years with 2 to 3 years in team leadership within FinOps/Payments/Tax ops.
- Proven SLA delivery, attrition management, and client communication skills.
- Strong analytical and decision-making; advanced Excel/PowerPoint; audit & compliance familiarity.
Tools & Systems (Indicative):
- Workforce management & reporting tools
- Excel/Power BI
- Workflow/case systems
- Document management
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Mandatory to carry:
Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
