Walk-in Drive – Customer Support Executive (Email & Chat Process) | Hitech City, Hyderabad

Job Title: Customer Support Executive – Email & Chat Process

Process Type: Non-Voice (Email & Chat Support)

Qualification: Graduate & Above (Mandatory)

Experience: Minimum 1+ Year Contact Center Experience in Email or Chat Process (Mandatory)

Languages Required: English & Hindi

Walk-in Drive Details:

15 May, 2026 to 22 May, 2026, Monday to Saturday

Timings: 10:00 AM – 4:00 PM

Address:

Divyasree Omega Building Block C, 1st Floor, Hitech City, Hyderabad

Please apply to this job as confirmation of your attendance

Working Details:

• 6 Working Days with 1 Rotational Week Off
• 2-Way Cab Facility up to 35 KM Radius (Nodal Point Pick-up & Drop)
• OR
• ₹2,000 Transport Allowance

Key Responsibilities:

• Handle customer queries through Email and Chat professionally
• Provide accurate information and resolution to customers
• Make outbound calls whenever required as part of semi-voice support
• Understand customer concerns and provide suitable solutions
• Escalate issues wherever necessary
• Complete customer requests and transactions accurately

Required Skills:

• Strong written and verbal communication skills in English & Hindi
• Good understanding of Email & Chat etiquettes
• Basic computer knowledge and MS Office proficiency
• Typing Speed: Minimum 36 WPM with 95% Accuracy
• Good analytical and problem-solving skills
• Customer-focused approach with attention to detail