Walk-In Drive in HCLTech || QA Content Moderator||17th &18th May||

Job description

HCLTech is Hiring || QA Content Moderator || 17th May,2025 & 18th May,2025|| Walk In Drive || 10.00 AM - 3.00 PM ||

Date: 17th May,2025 & 18th May,2025

Time: 10:00 AM to 3:00 PM

Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081

Contact Person:Ashish Durgapal

Please carry:

• 2 Updated Resume
• 1 Passport size
• 1 ID Proof Pan card/ Aadhar Card(Do not bring any laptops, pen drives, or electronic devices)

Designation : Quality Analyst

Responsibilities:

1. Review tasks/ transactions on a regular basis - frequency as per business needs.

2. Real-time feedback for moderators, error trend mapping, bottom quartile management and overall agent-level performance improvement.

3. Conduct TNI & as required delivery training refreshers & cascade updates to the team, in coordination the TL or Manager

4. Provide insights to the Managers & Customer in form of daily/weekly reports

5. Keep track of content inflow.

6. Identify gaps/ gray areas in policies & guidelines based on ground truth data.

7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories.

Skills:

1. Experienced in conducting sample audits, gather findings & coach the Analysts

2. Able to identify trends through audit sample data

3. Familiarity with social media and content moderation laws & policies

4. Required to work in night shift hours & weekends

5. Excellent English skills oral and written.

6. Ability to work under pressure and make sound judgment calls; ability to handle egregious content

7. Any graduation degree

**Immediate to 45 days notice period candidates are preferred**