Greeting from Infosys BPM Ltd.
We are hiring candidates for Customer Service Skill. Please walk-in for interview on 17th April 2026 at Ghaziabad Location.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Senior Process Executive- 1Yr to 2Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-243562
Interview details:
Interview Date: 17th April 2026
Interview Time: 10:00 AM till 12:30 PM
Interview Venue:
Aayakar Bhawan, Second Floor, Sector 3, Vaishali, Ghaziabad- 201010
Please find below Job Description for your reference:
- Job Location: Ghaziabad
- Experience: 1 - 2 Years
- Notice Period: Immediate to 30 Days
- Job Level: 2A
- Designation: Senior Process Executive
- Week offs: Rotational
- Shift Timings: Day Shifts
- WFO/ Hybrid: 100% Work from Office
- Skills - Customer Services and Income Tax Knowledge
Note:
- Excellent verbal and written communication skills in English and Hindi mandatory.
JOB DESCRIPTION:
- Handle customer queries via phone or other support channels.
- Provide accurate information and timely resolution to customer issues.
- Log, track, and update customer interactions in the CRM system.
- Escalate complex or unresolved cases to the appropriate team as needed.
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Maintain up to date knowledge of products, services, policies, and procedures.
- Support process improvement initiatives to enhance customer satisfaction.
- Maintain compliance with organizational operational standards, covering effective leave management, adherence to timelines, professional floor behavior, and active involvement in team bonding efforts.
Documents and things to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations
- Mobile charger and earphones/headphones for assessments and evaluations
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Regards,
Infosys BPM Recruitment team.
