Greeting from Infosys BPM Ltd.,
We are hiring candidates for Assistant Manager- Chargeback & Disputes Skill. Please walk-in for interview on 14th January 2026 at Bangalore Location
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Assistant Manager- 6Yr to 8Yrs experience:
https://career.infosys.com/jobdescjobReferenceCode=PROGEN-EXTERNAL-236284
Interview details:
Interview Date: 14th January 2026
Interview Time: 10:00 AM till 12:30 PM
Interview Venue:
Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,
Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- 560100.
Landmark:In Between Sunik Industries and Tejas Networks.
Please find below Job Description for your reference:
- Job Location: Bangalore
- Qualification:Any Graduates - Full time Graduates
- Experience: 6 - 8 Years
- Notice Period: Immediate Joiners to 30 Days
- Shift: Flexible to work with any shifts
- Work From Office is mandatory
- Job Level: 4A
- Designation: Assistant Manager
Role Overview:
This role ensures the team operates effectively, meeting the defined targets, managing team performance, and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.
Key Responsibilities:
- Assign tasks, manage workloads, and ensure SLAs are met.
- Daily huddles, coaching, One on One, performance feedback.
- New hire onboarding & cross skilling.
- Audit readiness & control adherence.
- Defect RCA and corrective actions.
- Identify opportunities for process improvement and efficiency.
- Ensue compliance with company policies, procedures, and quality standards.
Knowledge & Skills preferred for the role:
- Knowledge of Disputes handling.
- Knowledge of reason codes, Card brands, network rules and guidelines.
- Familiarity with dispute claims value chain.
- Experience in dispute chargeback phase and process.
- Experience in merchant interactions.
People Management:
- Set clear performance expectations and monitor progress.
- Identify training needs and support career development and succession planning.
- Address performance issues, disciplinary matters, and grievances in line with company policies.
- Regular one on one for performance review.
- Building effective teams and developing direct reports.
Business Performance:
- Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction
- Drive automation and continuous improvement within the process.
- Identifies cost saving opportunities.
- Structured and periodic performance management.
- Support and engage with other ad-hoc projects and Organization Development tasks, as required.
Client Management:
- Ensure proactive client feedback while aligning priorities to Client SLA deliveries.
- Actively engaged with Client Relations team for support and expectation management.
- High priority escalation handling and close loop management.
Educational/Professional Qualifications:
- Bachelors degree in finance, Business Administration, or related field (or equivalent experience).
- Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles.
- Strong analytical and problem-solving skills.
- Proficiency in MS Excel and other data analysis tools.
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team in a high-volume environment.
Competencies that will be Assessed:
- Leadership & People Management.
- Strategic & Business Acumen.
- Interpersonal & Communication Skills.
Documents and things to Carry:
- Carry a print out your updated resume;
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
- Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations
Mandatory to carry:
- Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance
Regards,
Infosys BPM Recruitment team.
