About the Role
The role involves ensuring exceptional guest service, maintaining positive relationships with guests and colleagues, and adhering to hotel policies and procedures.
Responsibilities
Customer Service:
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
Operational:
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments.
- Maintains par stocks of all equipment and guest supplies as required.
- Seats, takes orders and serves food and beverage to guests according to the established sequence and procedures.
- presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
- Clears and resets counters or tables at conclusion of each course.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accept payment.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money has been collected.
Other Duties:
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Exercises responsible behavior at all times and positively represents the hotel and Hyatt International.
- Carries out any other reasonable duties and responsibilities as assigned.
Qualifications
Education details are not specified in the provided job description.
