VP - Persistency and Renewals

Michael Page

Mumbai, India

15-17 Years

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Posted 3 days ago
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Job Description

Opportunity to head the renewal business of a large life insurance player
Opportunity to be part of the leadership team

Job Description

Key Responsibilities

Strategy & Leadership

Define and execute the company's renewal and persistency strategy across all life insurance products
Own renewal targets, persistency ratios, and renewal premium growth
Build and lead high-performing renewal, servicing, and retention teams
Partner with Sales, Digital, Customer Service, and Actuarial teams to improve renewal outcomes

Renewal Operations

Oversee end-to-end renewal processes including notices, follow-ups, collections, and policy continuance
Ensure timely and accurate renewal premium collections through all channels (agency, bancassurance, digital, call centers)
Drive automation and digitization of renewal workflows to improve efficiency and reduce lapses

Customer Retention & Experience

Design customer engagement programs to reduce lapsation and improve loyalty
Analyze lapse trends and implement targeted interventions for high-risk segments
Ensure consistent, compliant, and customer-friendly renewal communications

Analytics & Performance Management

Track and analyze persistency metrics (13M, 25M, 37M, etc.) and renewal KPIs
Use data insights to forecast renewals, identify gaps, and drive corrective actions
Prepare MIS, dashboards, and presentations for senior management and the board

Compliance & Risk Management

Ensure adherence to IRDAI / regulatory guidelines and internal policies
Manage audits, grievance redressals, and regulatory reporting related to renewals
Minimize operational, reputational, and compliance risks

The Successful Applicant

Key Skills & Competencies

Strong understanding of life insurance products and renewal economics
Expertise in persistency management and lapse reduction strategies
Proven leadership and stakeholder management skills
Data-driven mindset with strong analytical and MIS capabilities
Customer-centric approach with operational excellence

Qualifications & Experience

Graduate / Postgraduate (MBA preferred)
15+ years of experience in Life Insurance operations, renewals, or servicing
Prior experience leading large renewal or customer retention teams preferred

What's on Offer

Opportunity to head the renewal business of a large life insurance player

Opportunity to be part of the leadership team

More Info

Job Type:

Permanent Job

Function:

Life Insurance

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145441741

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