VP Customer Success

Sterling Talent

Remote

10-15 Years

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Posted a day ago
Over 50 applicants

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Job Description

We are seeking a highly strategic and consultativeVP Strategic Customer Successto serve as a trusted advisor and executive sponsor for one of our most complex and high-value client. This role is critical in guiding the long-term success of the partnership by aligning our solutions with the client s business goals, managing executive relationships, and driving innovation and outcomes that deliver measurable impact.
As theVP Strategic Customer Success, you will be responsible for leading strategic client engagement and driving value across a key enterprise account. You will cultivate deep executive-level relationships, aligning our approach and solutions with the client s business model, values, and long-term priorities. In partnership with the client, you will co-create and lead tailored success plans that directly support their evolving objectives, ensuring stakeholder alignment and measurable outcomes.
You ll oversee the performance and delivery of services, ensuring quality execution, monitoring key metrics, and adapting strategies as needed to maintain service excellence. Anticipating and resolving issues before they escalate will be a critical part of your role, always with a focus on maintaining trust and credibility. Internally, you will serve as a cross-functional leader, collaborating with Sales, Product, Implementation, and Operations to advocate for client needs and ensure seamless execution.
Additionally, you will identify opportunities for growth within the account whether through increased adoption, solution expansion, or innovation and work closely with Sales to support expansion strategies. You ll also be responsible for delivering high-impact executive briefings and business reviews, summarizing performance insights, strategic progress, and long-term value planning
What You Will Need to be Successful:
Experience:
7+ years of experience in customer success, enterprise account management, or strategic consulting roles preferably supporting large, complex clients in logistics or transportation.
Strategic Leadership:
Proven track record of managing executive-level client relationships and leading cross-functional internal teams to deliver outcomes.
Communication Excellence:
Exceptional interpersonal, verbal, and written communication skills with the ability to build trust, influence stakeholders, and convey complex ideas with clarity.
Analytical Acumen:
Strong critical thinking and data interpretation skills to identify trends, diagnose challenges, and present data-driven insights and recommendations.
Education:
Bachelor s degree required; advanced degree or executive education a plus

More Info

Job Type:

Permanent Job, Work From Home

Industry:

Recruiting, Staffing Agency

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Sterling Talent

At Sterling Talent Services, we endeavor with a firm resolution that we are an extension of our client and therefore we perform as a responsible mediator of their organisation. We have an established database of a variety of prospective candidates, and we continually emphasis on upgrading the database by exploring new sourcing resources. We understand that each client is unique, so we try provide to their requirements accordingly with a spectrum of fresh perspective & young talent of management professionals, capable to provide high degree of solutions. We perform our best to provide customized solutions to our clients keeping in view the dynamic range of Clients’ corporate culture, management style and vision. Our mission is “To emerge as a respectable Human Resource Solutions Company, synergizing with our clientele to provide world-class human capital solutions, proving to be of great value to client organisations”.

Job ID: 119073619

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