Job Profile:-
We are looking for an experienced VoIP Engineer with 3-5 Years of experience in VoIP & Dialer
System, who specializes in building, customizing, and optimizing dialer platforms for large-scale
contact center solutions. The ideal candidate should have strong expertise in Vicidial, Asterisk,
FreeSWITCH, OpenSIPS, and Kamailio, along with hands-on experience in integrating CPaaS and
Telephony APIs.
Typical work week looks like:-
- Install, configure, and customize Vicidial / GoAutoDial / other dialer systems Manage and optimize Asterisk / FreeSWITCH / OpenSIPS / Kamailio for call routing and SIP services
- Implement and fine-tune Predictive Dialer, Auto Dialer, IVR, and Call Routing
- Integrate VoIP APIs (Plivo, Twilio, Telnyx, Exotel, Ozonetel, etc.) into dialer solutions
- Handle SIP Trunks, DID Management, Call Queues, Failover & High Availability
- Optimize dialer performance for concurrent calls, scalability, and QoS
- Troubleshoot and resolve VoIP/Dialer-related issues in production environments
- Ensure security, fraud prevention, and SIP firewalling in VoIP infrastructure
Our ideal candidate should have:-
- Strong expertise in Vicidial / Asterisk / FreeSWITCH
- Experience with OpenSIPS / Kamailio (SIP Proxy & Load Balancer)
- Knowledge of SIP, RTP, WebRTC, IVR, Call Recording, Conferencing
- Integration experience with Plivo, Twilio, Telnyx, Exotel, Ozonetel
- Experience in VoIP QoS+Backend Development, Load Balancing, and Failover mechanisms
Good to Have:-
Experience with Call Center Analytics & Reporting
Familiarity with CRM integrations for dialer systems
Exposure to Call Recording, Compliance (DNC, GDPR), and Security best practices
What you can expect from ORI:-
- Passion & happiness in the workplace with great people & open culture with amazing growth
- opportunities.
- An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences.
- Chance to work on cutting-edge technology.
- Freedom to pursue your ideas and innovate with multiple technologies
If you have strong expertise in VoIP technologies and a passion for building innovative contact center solutions, then you will love this role.
