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• Provide Level 1 support for VoIP-related issues for customers, including inbound calls (primarily US customers)
• Troubleshoot and resolve technical issues efficiently while maintaining high customer satisfaction
• Manage high call and chat volumes effectively
• Document all customer communications accurately in the CRM system
• Escalate complex issues to L3 TAC and notify TL/Manager for cases requiring additional support
• Manage backlog and prioritize service requests in alignment with SLAs
• Continuously upgrade technical knowledge and product expertise
• Contribute to the team knowledge base and suggest process improvements
• Work collaboratively with the team to meet service goals and targets
Job ID: 144987041
Skills:
Docker, Bash, Python, Kubernetes, opensips, VoIP protocols and technologies, Cloud Telephony platforms, telecom protocols
Skills:
VoIP Development, C++, Sip Protocol, Debugging, Network Protocols, Problem-solving
Skills:
Sql, Shell, Linux, Asterisk, MySQL, Mssql, Pstn, Python, Perl, Lamp, ChanSIP, FastAGI, PJSIP, VoIP, AGI, SIP, opensips, EAGI, Kamailio
Skills:
Wireshark, Tls, Webrtc, Sip Trunking, Tcpdump, Cloud Telephony, G.729, G.711, Opus, VoIP, sngrep, TwiML, SIP, TCN APIs, Session Border Controllers, SIP RTP, RTPEngine
Skills:
Cucm, Cisco Voip, Powershell Scripting, Unified Communications, System Management, Troubleshooting
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