Voip Engineer

Position: VoIP Engineer

Location: Remote

Job Type: Full-Time

Experience: 2-5 Years

About Us:

Emitrr is a complete customer interaction and engagement platform that helps small

businesses automate day-to-day tasks - estimate follow-up, appointment reminders, review

requests, scheduling, intake, and more. With Emitrr, small businesses can spend time

growing their business by bringing everything under one platform - Reputation, Text

messaging, Phone Systems, Forms, Customer Engagement, and more.

Founded by Anmol Oberoi and Pulkit Gambhir. Anmol has 6 years of experience scaling two

multi-million dollar SaaS companies (VWO, Tracxn) and Pulkit has built technology for Anaek

and HeyMojo (two of the most successful conversational AI platforms). We are a profitable

Vertical SaaS platform with healthy revenues. We are growing at a super-fast speed and are

funded by some of the Tier-1 VCs in India & the US.

Our culture:

You can read about our culture in this post -

https://www.linkedin.com/posts/activity-7155528323211698178-0OrV

Why apply

● We have divided the stage of companies in 3 categories - 0 to 1, 1 to 10 and 10 to

100. We are on a journey of 1 to 10 where we have strong product market fit with

500+ customers. We have hustled our way to reach here but now we would like to

build processes that help us scale business. It will be a first hand opportunity of

creating processes instead of just following one.

Job Description:

We are seeking a skilled and experienced VoIP Engineer to join our growing team. In this

role, you will be responsible for designing, implementing, and maintaining VoIP systems that

meet the needs of our customers. You will work closely with cross-functional teams to

develop and deploy scalable and reliable VoIP solutions.

Responsibilities:

● Design, configure, and deploy VoIP systems that meet high standards of performance

and reliability.

● Maintain and optimize existing VoIP infrastructure to ensure smooth operation and

minimal downtime.

● Troubleshoot and resolve VoIP-related issues, providing technical support to internal

teams and customers.

● Collaborate with product and development teams to integrate VoIP features into our

SaaS products.

● Monitor VoIP system performance, implementing improvements and updates as

necessary.

● Stay up-to-date with the latest VoIP technologies and industry trends, and apply

them to enhance our offerings.

● Document VoIP system configurations, processes, and procedures for internal

reference and knowledge sharing.

Requirements:

● Proven experience in designing, deploying, and maintaining VoIP systems.

● Strong knowledge of TCP/IP networks, firewalls, and related protocols (SIP, RTP, RTCP,

TLS, ICE, STUN, TURN, WebRTC).

● Experience with VoIP applications such as Kamailio, OpenSIPS, FreeSWITCH,

RTPEngine, and Asterisk

● Experience with troubleshooting tools such as Wireshark, sngrep and Homer.

● Proficiency in networking concepts, including firewalls, NAT, QoS, and VPN.

● Strong problem-solving skills and the ability to work independently as well as part of

a team.

● Excellent communication skills, with the ability to explain technical concepts to

non-technical stakeholders.

● Knowledge of security best practices in VoIP systems.

● Experience with scripting languages (e.g., Python, Bash) is a plus.

● Familiarity with cloud platforms like AWS, GCP, or Azure, and experience with CI/CD

pipelines is a plus