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Shine com

Voice Support Specialist

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  • Posted 10 days ago
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Job Description

Date of Joining

26th February 2026

Induction: Day 1

Compensation Benefits

  • CTC: Up to 5.5 LPA
  • Take-Home Salary: 36,000/month
  • Performance Incentives: Up to 9,000/month (based on performance)
  • Additional company benefits as per policy

Eligibility Criteria

  • Minimum 6 months of international voice experience (mandatory)
  • Excellent spoken English communication skills
  • Comfortable working in rotational shifts (including night shifts)
  • Basic technical troubleshooting knowledge preferred

Key Responsibilities

  • Handle inbound outbound interactions with global customers
  • Resolve connectivity, voice service-related concerns efficiently
  • Identify issues and provide quick, accurate resolutions
  • Deliver a high standard of customer experience
  • Adhere to process guidelines and compliance standards
  • Consistently achieve individual team targets

Key Skills Required

  • Strong communication interpersonal skills
  • Excellent active listening problem-solving abilities
  • Customer-focused attitude with a professional approach
  • Basic understanding of internet networking concepts

Contact Details

Phone: 7710817189

Email

This job is provided by Shine.com

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About Company

Job ID: 145776619