Location: Hyderabad
Company: 3i-Infotech
About the Role
3i-Infotech is seeking enthusiastic, customer-oriented professionals to join our Medical Insurance Voice Support Operations Team. The ideal candidate will have prior BPO experience and a strong commitment to delivering high-quality service while assisting customers with their medical insurance-related queries.
Key Responsibilities
- Handle inbound customer calls related to medical insurance services.
- Provide voice-based support for corporate insurance accounts.
- Understand customer needs and offer accurate, timely resolutions.
- Maintain a high degree of professionalism and empathy while interacting with customers.
- Document call details, update customer information, and follow standard operating procedures.
- Coordinate with internal departments when necessary to ensure end-to-end issue closure.
- Meet performance metrics including call quality, response time, and customer satisfaction.
Eligibility Criteria
- Minimum 6+ months of BPO experience, preferably in a voice process.
- Excellent communication skills in English.
- Fluency in English and Hindi is mandatory.
- Knowledge of Telugu or any additional regional language is an added advantage.
- Education: Graduate / Undergraduate (any specialization).
- Willing to work in rotational shifts, including weekends as required.
- Strong customer service mindset with the ability to handle queries patiently and professionally.
Job Details
- Total Open Positions: 35
- Salary: 2 LPA (CTC) Onwords
- Salary may be negotiated based on relevant experience.
- Gender: Open to all
- Shift Type: Rotational shifts (candidate must be flexible)
- Work Mode: (You can specify if it's Work from Office / Hybrid if needed)
Desired Skills
- Strong interpersonal and listening skills
- Ability to work in a fast-paced and target-driven environment
- Basic computer literacy and familiarity with CRM tools
- Problem-solving skills with attention to detail
- Ability to remain calm and professional during high-volume call periods
Why Join 3i-Infotech
- Opportunity to work with a leading IT and business process services organization
- A supportive and growth-oriented work culture
- Chance to build domain knowledge in medical insurance operations
- Exposure to large corporate insurance processes
