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Hiring: Customer Support Associate (US Process | Night Shift | Mumbai)
Job Type: Full-time | Work from Office | Non-Sales Role
Location: Mumbai
Salary: Up to 35,000/month (Based on last drawn salary)
Shift: Night Shift (US Process) | 5 days working | 2 rotational offs
Eligibility Criteria:
Minimum 12th pass with 6 months of BPO experience, OR
Graduates (Freshers are welcome)
Good communication skills in English (verbal & written)
Comfortable working in night shifts
Job Responsibilities:
Handle customer interactions via calls, emails, and chat for US-based clients
Resolve queries related to products, services, billing, and accounts efficiently
Deliver a high-quality customer experience with a professional approach
Accurately document customer interactions in CRM systems
Follow company processes and meet quality & productivity targets
Escalate complex issues to the concerned team when necessary
Collaborate with internal teams for faster issue resolution
Ensure compliance with data security and company policies
What We Offer:
Competitive salary package
Stable work environment (non-sales process)
Opportunity to grow in the BPO/customer support domain
Structured training and onboarding
How to Apply:
WhatsApp / Call: 8446167157
Email: [Confidential Information]
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
Job ID: 146173205
