International Customer Support Executive

Job Title: International Customer Support Executive (Voice Process)

Location: Mumbai

Shift: Rotational Night Shift (Any 9 hours between 5:30 PM – 9:30 AM)

Working Days: 5 Days Working

Role Overview

We are hiring graduate freshers for an international voice process in the financial services domain. The role involves handling customer interactions, resolving queries, and delivering a high-quality customer experience while adhering to process guidelines and compliance standards.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Assist customers with queries related to financial services and account support
• Provide accurate information and ensure timely resolution of issues
• Maintain detailed and accurate records of customer interactions
• Adhere to process guidelines, quality standards, and compliance requirements
• Ensure a positive and seamless customer experience

Eligibility Criteria

• Graduate freshers only (HSC candidates are not eligible)
• Excellent communication skills in English (mandatory)
• Comfortable working in rotational night shifts

Compensation

• Salary: Up to ₹28,500 per month
• Additional Benefits: ₹2,000 + ₹1,000

Hiring Process

• Two rounds: HR Round and Operations Round
• Immediate interview process

Batch Details

• Joining Date: 5th May

Documents Required

• Updated resume
• Offer letter (if previously employed)
• Salary slips
• Bank statements

Key Skills

• Strong communication and interpersonal skills
• Customer-focused approach
• Ability to work in a fast-paced environment
• Willingness to learn and adapt