Voice Process Analyst – International

Description

The Voice Process Analyst International will be responsible for analyzing voice data to enhance the overall performance of the voice process. This entry-level position is ideal for freshers looking to start their career in the voice analytics field.

Job Description

Deliver exceptional customer service by assisting clients through voice communication channels.

Handle a high volume of inbound and outbound calls efficiently and professionally.

Identify, assess, and address customer needs to ensure a high level of satisfaction.

Educate customers about products and services, providing clear guidance when necessary.

Accurately document customer interactions in accordance with training and company standards.

Use available tools and resources to research and provide accurate solutions to customer

inquiries.

Communicate clearly and professionally, using appropriate language at all times.

Build and maintain strong, trust-based relationships with customers through open and interactive

communication.

Complete all administrative tasks related to customer agreements using multiple computer

applications.

Follow established communication procedures, guidelines, and company policies.

Stay up to date with new procedures, products, and services to provide effective customer

support.

Support business growth by answering product and service-related questions for potential

customers.

What We Are Looking For

Fluent English speaker (B2/C1 level).

Strong verbal and written communication skills.

Ability to work flexible rotational shifts, including night and overnight schedules.

Customer-focused mindset with strong problem-solving skills.

Ability to manage multiple tasks in a fast-paced environment.