Voice & Non Voice Process - Telesales & Customer Service

Key Responsibilities:

Voice Process (Inbound/Outbound):

• Make or receive customer calls to resolve queries, complaints, or product information.
• Promote products or services and convert leads (for telesales).
• Follow up with customers and maintain call logs.
• Ensure a high level of customer satisfaction and maintain call quality.

Non-Voice Process (Email/Chat/Backend):

• Respond to customer inquiries through email, chat, or ticketing tools.
• Accurately process requests such as order tracking, account updates, or complaint resolution.
• Maintain records of communication and ensure timely follow-up.
• Follow written communication standards and SLAs.

Eligibility & Requirements:

• Qualification: 12th Pass or any Graduate.
• Experience: 02 years (Freshers are welcome).
• Good spoken and written communication in English (knowledge of Hindi, Tamil, Telugu, or other regional languages is a plus).
• Basic typing skills (2530 WPM) for chat/email processes.
• Comfortable with rotational shifts and week-offs.

Preferred Skills:

• Confidence and persuasion skills for telesales.
• Active listening and problem-solving skills for customer support.
• Familiarity with CRM tools or ticketing platforms is an advantage.
• Ability to work in a fast-paced environment and meet targets.