What Success Looks Like In This Role
Provide support for Global Contact Center
- Provide support for audio/Video conferencing
- Ensure video conferencing endpoints are operational and up to date.
- Provide support for Global Call Recording/Archive System.
- Provide support for the CTI environment.
- Provide support for the reporting environment.
- Provide support for other telephony adjuncts and emerging technologies as they are implemented.
- Respond to user trouble tickets related to Cloud Contact center within service levels.
- Active participation and coordinate testing and support of Cloud Contact Center Disaster Recovery plans.
- Provide support to all IP phones, IP softphones, Video endpoints
- Coordination/monitoring of vendor maintenance requests and activities.
- Work with communications carriers and technicians to resolve carrier problems.
You will be successful in this role if you have:
- 3+ years of experience in Voice & Cloud Contact Center Technologies Support
- 2+ years of experience in Cloud Contact Center as a Service Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX and Five9.
- On Premise Contact Center Technologies Avaya, Cisco, Genesys
- SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
- Basic understanding of Network Infrastructure Design and monitoring.
- Ability to work in a 24x7 Support environment.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [Confidential Information]. US job seekers can find more information about Unisys EEO commitment here.
