About This Role
Wells Fargo is seeking a Senior Network Engineer.
In This Role, You Will
- E911 Operations, Testing & Compliance: Act as an internal E911 subject matter expert and liaison between Wells Fargo and national E911 service providers (e.g., Intrado), supporting planning, validation, and transition of E911 data into Public Safety Answering Point (PSAP) systems.
- Partner with multiple E911 project teams across all phases of E911 enablement (Discovery, Design, Enablement, Testing, and Transition to Operations).
- Design, execute, and document E911 test plans and scripts to validate emergency call routing, location accuracy, and PSAP connectivity.
- Assist in remediation activities identified through audits, testing gaps, or regulatory findings.
- Download, modify, and validate facility floor plans; design and map Emergency Response Locations (ERLs).
- Procure, update, and manage Emergency Location Identification Numbers (ELINs) in coordination with E911 service providers.
- Caller Line ID (CLID) Verification: Support Caller Line ID verification and compliance for Wells Fargoowned telephone numbers.
- Conduct validation activities to ensure accurate outbound calling identification aligned with regulatory and business requirements.
- Partner with engineering, operations, vendors, and compliance teams to remediate CLID discrepancies.
- Maintain auditready evidence and controls documentation for CLID compliance.
- Audit, Controls & Metrics: Support internal and external audits related to E911 and voice compliance controls.
- Gather, track, and report monthly operational and compliance metrics; provide summaries to leadership.
- Ensure all compliance activities are properly documented and retained in SharePoint and other enterprise repositories.
- Collaboration & Enablement: Work closely with network engineering, voice operations, compliance, legal, and project teams to meet program objectives.
- Assist with onboarding and training of junior staff and serve as a point of escalation for complex compliance issues.
- Provide technical guidance and recommendations that are costeffective and aligned with business requirements.
Required Qualifications
- Strong written and verbal communication skills
- Proven ability to work across multiple teams and project groups
- Solid technical knowledge of telecom/telephony environments; VoIP experience preferred
- Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Visio, and SharePoint
- Strong organizational, time management, and documentation skills
- High attention to detail and compliancefocused mindset
Desired Qualifications
- 5+ years of experience in network engineering, business systems analysis, or telecommunications support
- Experience working in environments requiring strong regulatory, audit, or compliance discipline.
- 2+ years of experience in telecommunications, voice engineering, or technology management
- Intermediate skill level with Microsoft Office Suite and SharePoint
Job Expectations
- Working knowledge of E911 state regulations and guidelines
- 3+ years supporting or managing enterprise telephony systems (PBX, KTS, VoIP)
- 3+ years supporting Cisco VoIP or Cisco network infrastructure
- Experience supporting E911 enablement or emergency services programs
- Prior Wells Fargo experience and familiarity with Wells Fargo Technology Project Methodology preferred
Reference Number
R-529503
