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Voice International

0-5 Years
Quick Apply
  • Posted 5 days ago
  • Over 50 applicants have applied

Job Description

Roles and Responsibilities

  • Provide exceptional customer support to clients through phone calls
  • Handle customer queries related to products/services offered by Accenture.
  • Resolve issues promptly and efficiently while maintaining a high level of professionalism.
  • Collaborate with internal teams to resolve complex customer complaints.
  • Meet performance targets set by the organization for quality, productivity, and sales metrics.

Desired Candidate Profile

  • 0-5 years of experience in BPO/Call Centre environment (International Voice Process).
  • Excellent communication skills with ability to handle international customers effectively.
  • Strong problem-solving skills with attention to detail and analytical thinking.
  • Ability to work in rotational shifts including night shifts (if required).
  • Graduation from any stream with good English language proficiency.

About Company

igNITES is an established, Owned and managed company, whose goal is to provide clients with the very best quality, value and service in human capital consulting. We Ignited to brighten the future of a Company , Client and Candidate, Three entities that are vital to the recruitment process: you, the employer, your prospective employees and the 'art' of employment. igNITES has been in operation since June 2012, The Directors of the organisation come with rich experience, Knowledge & ethics in the field of Recruitment. When it comes to recruiting and outsourcing, we recognize the best way to assist our clients to perform as much of the recruitment work as possible, saving your valuable time, effort and money. The successful recruitment of managers and staff doesn't happen by magic. It's a professional, step-bystep process requiring considerable coordination and organisational work, ensuring that each applicant for a particular position is evaluated carefully and similarly. Full documentation, including test results, behavioural analysis and reference checks are provided to clients. Our staff guide clients through the recruiting process, providing regular information related to the interview process, reference checks and other evaluations.

Job ID: 121402195

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