Job Title: Voice and Accent Trainer
Location: Ambattur Industrial Estate, Chennai
Shift: US Shifts
Experience: Minimum 4 Year
Job Type: Full-time
Perks & Benefits:
- Complimentary cab facilities for pick-up and drop-off
- Exposure to international processes and global teams
About the Role:
We are looking for a passionate and experienced Voice and Accent Coach to join our dynamic training team. As a Training Specialist, you will play a critical role in shaping the communication skills of our new hires and supporting the continuous development of our frontline agents.
Key Responsibilities:
New Hire Training Facilitation
- Deliver comprehensive language, voice, and accent training during pre-process sessions.
- Teach grammar fundamentals, pronunciation, and communication etiquette.
- Conduct call handling sessions during process training, as required.
- Assist with recruitment by conducting voice and accent screening interviews.
- Maintain and share detailed training reports with the Training Manager.
Audit and Coaching
- Monitor and audit agent calls to evaluate voice, language, and call handling.
- Use standardized forms to record scores and observations.
- Deliver constructive feedback through personalized coaching sessions.
- Support performance improvement initiatives by focusing on bottom performers.
Qualifications & Skills:
- Minimum 3+ year of experience as a Voice and Accent Trainer.
- Strong command of English grammar, pronunciation, and neutral accent training.
- Experience in call monitoring, coaching, and performance feedback.
- Comfortable working night shifts to align with US business hours.
- Excellent interpersonal, facilitation, and communication skills.
