Voice And Accent Trainer

Job Title: Voice and Accent Coach Training Specialist

Location: Ambattur Industrial Estate, Chennai

Shift: US Shifts

Experience: Minimum 3 Year

Notice Period: Less than 30 days

Job Type: Full-time

Perks & Benefits:

• Complimentary cab facilities for pick-up and drop-off
• Exposure to international processes and global teams

About the Role:

We are looking for a passionate and experienced Voice and Accent Coach to join our dynamic training team. As a Training Specialist, you will play a critical role in shaping the communication skills of our new hires and supporting the continuous development of our frontline agents.

Key Responsibilities:

New Hire Training Facilitation

• Deliver comprehensive language, voice, and accent training during pre-process sessions.
• Teach grammar fundamentals, pronunciation, and communication etiquette.
• Conduct call handling sessions during process training, as required.
• Assist with recruitment by conducting voice and accent screening interviews.
• Maintain and share detailed training reports with the Training Manager.

Audit and Coaching

• Monitor and audit agent calls to evaluate voice, language, and call handling.
• Use standardized forms to record scores and observations.
• Deliver constructive feedback through personalized coaching sessions.
• Support performance improvement initiatives by focusing on bottom performers.

Qualifications & Skills:

• Minimum 3+ year of experience as a Voice and Accent Coach or Language Trainer.
• Strong command of English grammar, pronunciation, and neutral accent training.
• Experience in call monitoring, coaching, and performance feedback.
• Comfortable working night shifts to align with US business hours.
• Excellent interpersonal, facilitation, and communication skills.