About The Opportunity
Role: Visa Operations - Airline Desk
Level: Senior Executive
Reporting To: Senior Manager - Corporate Channel
Location: Mumbai
About The Function
MakeMyTrip's Corporate Channel business enables organizations to manage their travel and event requirements with efficiency and control. Its flagship product, MyBiz , is a self-booking platform designed to simplify business travel—offering real-time bookings, policy compliance, and cost optimization. Today, over 59,000 companies use MyBiz to streamline their corporate travel operations.
About The Role
- This position will be integral to enhancing the corporate visa requirement.
- Responsibilities will include driving business and tourist visa, managing escalation and Customer Satisfaction (CSAT) for the business line.
- Proficiency in analyzing all country visa requirements pan India.
What Will You Be Doing
- Manage the end-to-end visa application process for clients, including preparing and submitting visa applications, coordinating with external agencies, and tracking the status of applications.
- Provide guidance and support to clients and team members on visa requirements, processes, and documentation.
- Stay up-to-date on changes to immigration laws and regulations and ensure compliance with all relevant requirements.
- Collaborate with internal stakeholders, such as HR, accounts, and vendors, to gather necessary information and documentation for visa applications.
- Maintain accurate records of visa applications and approvals, ensuring data integrity and confidentiality.
- Act as the primary point of contact for visa-related inquiries for corporates and external partners.
- Develop and implement policies and procedures to streamline the visa application process and improve efficiency.
- Prepare regular reports on visa application status, trends, and metrics for management review.
Qualification & Experience
- Experience in visa or immigration services, preferably in a corporate environment.
- Experience in working with corporate travel companies.
- In-depth knowledge of visa categories, processes, and requirements for various countries.
- Experience working in fast-pace environments.
- At least 5-10 years of relevant experience.
- Graduate from a reputed college.
Key Success Factors For The Role
- Ensuring smooth transitioning and successful delivery of assigned projects as per agreed timelines.
- Evaluating the performance of the delivered projects on the business and incorporating learnings for future planning.
- Beating the productivity targets set-out by the business on process excellence.
- Timely project management and process implementation.
- Execution excellence -fast and accurate.
