Virtual RM

Job Purpose:

To virtually manage a portfolio of 750 Institutional Business clients including Clubs, Associations, Healthcare organizations, Trusts, Societies, and other entities. The IRM is responsible for driving engagement, cross-selling relevant banking products, and generating leads for field fulfillment teams to act upon, ensuring high-touch client servicing and efficient relationship management.

Key Responsibilities:

1. Portfolio Engagement

• Manage assigned institutional portfolio virtually through regular telephonic interactions.
• Ensure minimum one touchpoint every quarter for each client in the portfolio.
• Build strong relationships with key stakeholders in client organizations.

2. Business Development & Lead Generation

• Understand the financial and transactional needs of clients and cross-sell/up-sell appropriate banking solutions:
• CASA (Current Accounts)
• POS Machines
• Payment Gateway (PG)
• E-NET, ECMS
• Secured & Unsecured Loans
• Business Credit/Debit Cards, etc.
• Generate high-quality leads for on-ground sales teams to close.

3. Sales Targets & Productivity

• Meet agreed-upon sales budgets and KPIs for products, income, and activation.
• Track and report portfolio activity and conversions accurately.

4. Client Education & Product Awareness

• Educate clients about the entire suite of financial products available for their institutional needs.
• Keep clients informed about new offerings, process changes, and digital channels.

Required Documentation for Interview:

• Original Identity Proof: PAN Card, Aadhar Card, Driving License, Passport or Voter ID
• 2 Sets of Updated Resume: Must include current address and contact details
• Dress Code for Interview: Business Formals (as per corporate grooming standards)

Preferred Candidate Profile:

• Strong verbal communication and relationship-building skills
• Prior experience in client servicing, tele-sales, or virtual relationship management preferred
• Basic understanding of banking products and institutional finance
• Self-motivated, target-driven, and efficient at managing large client portfolios