This role is for one of Weekday's clients
Salary range: Rs 300000 - Rs 600000 (ie INR 3-6 LPA)
Min Experience: 3 years
Location: Mumbai
JobType: full-time
AVirtualRelationshipManager is a professional who uses digital platforms to build and maintain relationshipswith partners. They are responsible for understanding partner needs, providingpersonalized solutions, and offering services such as wealth management, insurance and investmentconsulting.
Job Responsibilities for aVirtualRelationshipManager
- Develop and maintainrelationshipswith partners or distributors through digital communication tools such as video/calls conferencing, emails, and messaging services.
- Identifying partner needs and developing plans to address them.
- Resolving partner complaints quickly and effectively.
- Forwarding upselling and cross-selling opportunities to the sales team.
- Promoting high-quality sales, supply, and partner service processes.
- Aiming to preserve partners and renew contracts.
- Approaching potential partners to establishrelationships.
- Drive sales through the agency network by onboarding new partners and help in conducting continuous agent training programs.
- Ensure adherence to documented processes, procedures, and controls within the compliance framework.
- Address and resolve any issues or concerns related to accounts, transactions, and services promptly.
- Building and maintaining positiverelationshipswith partners virtually & gaining solid knowledge of competitors
Requirements:
- Proven experience as a PartnerRelationshipManager.
- Knowledge of partnerrelationshipmanagement (CRM) practices.
- Experience in sales or partner service is preferred.
- Excellent communication skills.
- Aptitude for fostering positiverelationships.
- Teamwork and leadership skills.
- Partner-oriented mindset.
- Preferably NISM Certified
