Designation: Process Trainer/Sr. Process Trainer
Roles and Responsibilities: -
- Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools.
- Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior.
- Monitoring and evaluating the performance of new and existing employees.
- Pre and Post Shift Briefing and download of every recent update on floor.
- Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc.
- Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies.
- Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement
- Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients.
- Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates.
Desired Candidate Profile: -
- 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry.
- Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences.
- Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes.
Perks & Benefits: -
- Corporate work environment
- Job Location - Noida Sec 60.
- Salary 45K
- Work From Office
