Vice President

The Vice President – Insurance Operations is a senior leadership role accountable for defining and executing the operational strategy for US market policy services and underwriting operations. The role ensures scalable, high-quality delivery, strong client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale.

1. Key Responsibilities

• Strategic Operations Leadership
• Provide strategic leadership and overall accountability for US market insurance operations.
• Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.
• Act as the senior escalation point for complex operational, regulatory, and client issues.

End-to-End Policy Lifecycle Governance

• Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.
• Ensure adherence to US Market practices, contractual obligations, and regulatory standards.
• Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

Client Delivery & Performance Management

• Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.
• Lead client governance forums, performance reviews, and continuous improvement initiatives.
• Identify opportunities for scope expansion, value creation, and operational efficiency.

Transformation, Technology & Analytics

• Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.
• Partner with Technology and Analytics teams to implement scalable operating models.
• Strengthen management information, reporting, and data-driven decision-making.

Risk, Controls & Compliance

• Ensure strong operational controls, audit readiness, and compliance across all engagements.
• Proactively identify and mitigate operational and regulatory risks.

People Leadership & Global Collaboration

• Build and mentor senior managers and leaders; develop succession and leadership pipelines.
• Foster a high-performance, client-centric culture aligned with Xceedance values.
• Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.

Qualifications & Experience

• Education: Bachelor's degree required; Postgraduate degree (MBA) or insurance certifications preferred.
• 15 years of total experience along with an expertise in P&Cinsurance markets with significant leadership exposure.
• Deep expertise in US Market operating models, policy administration systems, and data workflows.
• Proven experience managing large, multi-client insurance operations and senior client stakeholders.
• Strong analytical, decision-making, stakeholder management, and people leadership capabilities.