Assistant Vice President - Partner Support Team

Role description

Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.

We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.

Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.

A.Position Overview

Role Summary:

-Role will be responsible for managing and enhancing the support ecosystem for TATA AIA's strategic distribution partners. This role involves driving operational excellence, ensuring seamless partner onboarding and servicing, and fostering strong relationships to enable business growth and partner satisfaction.

Partner Relationship Management

• Serve as the primary point of contact for key distribution partners.
• Build and maintain strong, trust-based relationships with partner stakeholders.
• Ensure timely resolution of partner queries, escalations, New Business Journey and Service Delivery).

Operational Excellence

• Ensure Issuance end to end along with close looping requirement management
• Monitor and improve service delivery metrics and turnaround times.
• Collaborate with internal teams (Sales, Operations, IT, Legal) to streamline partner support workflows. Also work as key representative for taking lead on tech issues impacting issuance and journey ahead

Strategic Initiatives

• Identify and implement process improvements to enhance partner experience.
• Drive digitization and automation initiatives for partner servicing.
• Support strategic projects and new channel launches with partner integration.

Team Leadership

• Lead and mentor a team of partner support executives.
• Set clear performance goals and ensure continuous skill development.
• Foster a culture of accountability, collaboration, and customer-centricity.

Analytics & Reporting

• Track and report key performance indicators (KPIs) related to partner support.
• Analyze partner feedback and service data to identify trends and improvement areas.
• Present insights and recommendations to senior management.

B.Organizational Relationships

Job Dimensions

C.Key Result Areas

D.Skills Required

E.Incumbent Characteristics

Disclaimer:
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