Vice President Operations

About Us

Elance is a fast-growing commerce education company delivering professional

programs across ACCA, CA, CMA (USA) through offline centres, online

platforms, and hybrid learning models. Headquartered in Kerala, we are on a

mission to create career-ready professionals through strong academics,

industry relevance, and technology-driven systems.

Role Overview

The Vice President – Operations will be a core leadership role responsible for driving operational excellence across the entire student lifecycle while owning P&L performance, scalability, and service quality.

This role requires a rare combination of strategic thinking, hands-on execution, strong people leadership, and data-driven decision-making. The VP – Operations will work closely with the Founder, leadership team, and cross-functional heads to build systems and teams capable of supporting rapid, sustainable growth.

Key Responsibilities

End-to-End Operations Leadership

• Lead and scale operations across:

• Admissions & enrollments

• Student onboarding

• Program delivery & academic operations

• Student success & retention

• Career services & placements

• Student support & experience

• Ensure a seamless, high-quality student lifecycle from enrollment to completion and placement.

P&L Ownership & Financial Performance

• Own the operations P&L, including budgeting, forecasting, cost optimization, and margin improvement.

• Drive unit economics across centers, programs, and delivery models.

• Partner with Finance to ensure strong financial discipline and scalability.

Strategy, Metrics & Execution

• Develop and execute operational strategies aligned with Elance's growth and expansion plans.

• Drive and monitor key metrics including:

• Enrollments & admissions efficiency

• Retention and completion rates

• Student satisfaction (NPS)

• Placement outcomes

• Operational cost ratios and productivity

• Build dashboards and MIS frameworks for real-time visibility and decision-making.

Process, Systems & Automation

• Establish and continuously refine SOPs, governance frameworks, and quality standards across functions.

• Lead process improvements and automation across CRM, LMS, ERP, and internal workflows.

• Ensure systems are scalable for multi-center, hybrid, and international expansion.

People & Leadership

• Build, mentor, and manage senior leaders and large cross-functional teams across locations.

• Drive performance culture, accountability, and leadership development.

• Partner with HR on org design, capability building, and succession planning.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Academics, Product, Finance, HR, and IT teams to align execution with business goals.

• Act as the single point of accountability for operational execution across departments.

Governance, Compliance & Risk

• Ensure compliance with internal policies, academic quality standards, and regulatory requirements.

• Identify operational risks and proactively design mitigation and contingency plans.

• Maintain high standards of ethics, transparency, and student trust.

Qualifications & Experience

• Minimum 12 years of experience in Operations, General Management, or Business Leadership roles.

• Proven experience in end-to-end high-volume sales and operations management.

• Prior experience in EdTech, education, or high-growth startups strongly preferred.

• Demonstrated ownership of P&L and large, multi-layered teams.

• Strong analytical, problem-solving, and decision-making capabilities.

• Proven track record of scaling operations in fast-paced, growth environments.

• Excellent leadership, communication, and stakeholder management skills.

• MBA or equivalent qualification preferred.