About Us

Elance is a fast-growing commerce education company delivering professional

programs across ACCA, CA, CMA (USA) through offline centres, online

platforms, and hybrid learning models. Headquartered in Kerala, we are on a

mission to create career-ready professionals through strong academics,

industry relevance, and technology-driven systems.

Role Overview

The Vice President – Operations will be a core leadership role responsible for driving operational excellence across the entire student lifecycle while owning P&L performance, scalability, and service quality.

This role requires a rare combination of strategic thinking, hands-on execution, strong people leadership, and data-driven decision-making. The VP – Operations will work closely with the Founder, leadership team, and cross-functional heads to build systems and teams capable of supporting rapid, sustainable growth.

Key Responsibilities

End-to-End Operations Leadership

•Lead and scale operations across:

•Admissions & enrollments

•Student onboarding

•Program delivery & academic operations

•Student success & retention

•Career services & placements

•Student support & experience

•Ensure a seamless, high-quality student lifecycle from enrollment to completion and placement.

P&L Ownership & Financial Performance

•Own the operations P&L, including budgeting, forecasting, cost optimization, and margin improvement.

•Drive unit economics across centers, programs, and delivery models.

•Partner with Finance to ensure strong financial discipline and scalability.

Strategy, Metrics & Execution

•Develop and execute operational strategies aligned with Elance's growth and expansion plans.

•Drive and monitor key metrics including:

•Enrollments & admissions efficiency

•Retention and completion rates

•Student satisfaction (NPS)

•Placement outcomes

•Operational cost ratios and productivity

•Build dashboards and MIS frameworks for real-time visibility and decision-making.

Process, Systems & Automation

•Establish and continuously refine SOPs, governance frameworks, and quality standards across functions.

•Lead process improvements and automation across CRM, LMS, ERP, and internal workflows.

•Ensure systems are scalable for multi-center, hybrid, and international expansion.

People & Leadership

•Build, mentor, and manage senior leaders and large cross-functional teams across locations.

•Drive performance culture, accountability, and leadership development.

•Partner with HR on org design, capability building, and succession planning.

Cross-Functional Collaboration

•Work closely with Sales, Marketing, Academics, Product, Finance, HR, and IT teams to align execution with business goals.

•Act as the single point of accountability for operational execution across departments.

Governance, Compliance & Risk

•Ensure compliance with internal policies, academic quality standards, and regulatory requirements.

•Identify operational risks and proactively design mitigation and contingency plans.

•Maintain high standards of ethics, transparency, and student trust.

Qualifications & Experience

•15–20 years of experience in Operations, General Management, or Business Leadership roles.

•Proven experience in end-to-end high-volume sales and operations management.

•Prior experience in EdTech, education, or high-growth startups strongly preferred.

•Demonstrated ownership of P&L and large, multi-layered teams.

•Strong analytical, problem-solving, and decision-making capabilities.

•Proven track record of scaling operations in fast-paced, growth environments.

•Excellent leadership, communication, and stakeholder management skills.

•MBA or equivalent qualification preferred.

Vice President Operations