Maximize Your Impact with TP
Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions
.
As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorro
w.
The Opportun
- ity
As an Operations Leader you will be responsible for overseeing Service Delivery for BFS programs and help us continue building our presence within the function. In this role, you will drive the operations & key KPIs of the program while striving towards improvement. You will be an ambassador of the brand and must have the able to deliver on service excellence through profitability and client satisfact
ion.
The Responsibilities & D
- uties
Managing large-scale operations for 3-5 BFS programs with FTE size of 100 - 0-1200Managing financial, cost control and data management requirements of the p
- rocessImplement company-wide management-approved strat
- egies.Align with seniors, peers and team to make decisions for operational activities and set strategic
- goals.Oversee customer support processes and organize them to enhance customer satisfa
- ction.Perform follow-ups with clients and create a close relationship with decision-makers to create new business opportun
- ities.Ensure continuous improvement and propose outside-the-box solu
- tions.Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improv
- ement.Reviews, analyses and evaluates business proce
- dures.Implement policies and procedures that will improve day-to-day opera
- tions.Plans direct, control, implement, evaluates, monitors, and forecasts budgets to achieve financial objec
- tives.Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to maintain m
- orale.Improve customer service and satisfaction through policy and procedural ch
- anges.Leads coordination and integration of efforts among
- teams.Projects a positive image of the organization to employees, customers, industry, and com
munity
The Qualifi
- cations
Bachelor's degree or above pr - eferred.15+ years of experience in operations and Customer Experience Management in International
- marketsAnalytical thinking, proactive a
- ttitude.Excellent interpersonal skills and teamwork
- mindset.Must be highly detail-oriented, productive, accountable, and work under tight deadlines when
- needed.Excellent organizational and leadership ab
- ilities.Working knowledge of data analysis and performance/operation
metrics.
Pre-Employment S
creenings
By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist
screening.
Important | Policy on Unsolicited Third-Party Candidate
Submissions
TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such
submissions.
Culture &a
mp; Belonging
At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or othe
r differences.
