Vice President

For one of the leading Global business process management companies, headquartered in Mumbai, India. It has more than 27,000+ employees with an established presence in the US, the UK, India, Mexico, Australia, and the Philippines.This position is based in Bangalore.

Role Description: The role is responsible for providing strategic direction and leadership for all functional areas within enterprise Workforce Management. The VP is responsible to initiate, implement and effectively manage advanced workforce planning and optimization practices across Business Units. The role is also responsible to utilize automated workforce tools to ensure organizational performance requirements and client specific service commitments are met.

Roles & Responsibilities

• Develop, support and drive strategic objectives of workforce management function on behalf of multiple business units and in alignment with FSL's goals

• Form effective partnerships with operations, business unit leadership to understand and address organizational staffing needs

• Create centralized forecasts and schedules with a single point of control over the entire network of projects inclusive of demand, capacity, supply modeling and recruitment plans

• Ensure development and continuous improvement of WFM reporting structure – supporting client, marketing, pricing, analytical and daily operations reporting requirements

• Initiate and implement enhanced futuristic workforce management practices for the organization in terms if work force productivity

• Develop, implement and manage practices to monitor WFM operations real time and thereby reduce client escalation thresholds

• Ensure capacity planning and recruitment planning to provide with the required manpower for production

• Finalize service level goals, pricing/contractual, individual KRAs and staffing related matrix

• Responsible for team development and their growth in the function