Should be flexible working in Australia/UK/US shifts
Key Accountabilities:
- Ensuring Ongoing Customer Due Diligence reviews are completed within SLA
- Conducting regular buzz meetings with team
- Ensure workforce planning non-negotiables are adhered to Complete regular 1:1 conversation with team members
- Coach and build team member capability
- Respond to QA feedback and meet QA completion SLA
- Identify process improvement opportunities
- Conduct case review sessions with team
Essential capabilities
- Manage team of Analysts/Team Members including goal setting/monitoring, performance management, learning compliance, career development
- Manage daily activities to ensure service levels and quality standards are achieved, and change requirements are completed to agreed timelines. Includes processing/authorising daily work requests as required
- Support Director (Operations) with resource planning to optimise workforce, and performance (e.g. volume) monitoring with internal India and onshore stakeholders
- Experience in driving Process Improvement and transformation initiatives as part of BAU either thru Technology/or driving organic efficiencies within the group
- Lead Governance and Reporting thru preparation and presentation of dashboards, Executive Presentation packs etc
- Assess operational risk and efficiency to reduce risk and uplift work practices. Maintain standard operating procedures
- Understanding of ControlIQ or any Productivity or Resource Management tool to plan and measure team performance
- Understanding of AML/CTF Legislation
- Excellent communication skills Both Written and Verbal
Experience
- Minimum 15+ years of experience in Refresh & Onboarding/Periodic Reviews with a demonstrated understanding of corporate & institutional and/or markets) product, processes and systems
- Prior Exposure in transitioning, leading and scaling up teams
- 10+ years of People Management experience handling junior level Analysts as direct reports as well
- Proven Experience in driving Process Improvement and transformation initiatives as part of BAU is essential
- Extensive prior request servicing and authorisation experience is required
- Experience using ControlIQ or any Productivity or Resource Management tool for planning and performance oversight.
