Vice President - Banking Alliance (Client Servicing)

*This role is based out of Chennai Location*

Role Overview:

You will play a strategic client-facing leadership role managing and growing relationships with India's top 14 banks. You will be responsible for delivering seamless service, enhancing engagement, and driving revenue growth through up-selling, cross-selling, and solution innovation across our suite of productsdigital rewards, corporate gifting, loyalty solutions, cashback programs, e-gift cards, and white-label platforms.

Key Responsibilities:

Strategic Account Management

• Own and manage key relationships with top banking clients (PSUs, private, and multinational banks).
• Serve as the primary liaison ensuring high client satisfaction and business continuity.
• Build quarterly and annual account plans to meet revenue and engagement goals.

Revenue Growth & Cross-Selling

• Identify growth opportunities across digital rewards, loyalty, gifting, and white-label products.
• Drive up-sell and cross-sell initiatives through consultative engagement and business insights.
• Collaborate with product and marketing teams to co-create tailored solutions for banking partners.

Service Excellence & Delivery

• Ensure flawless execution of campaigns, redemptions, and integrations through coordination with delivery teams.
• Monitor SLAs, KPIs, and client feedback to maintain superior service standards.
• Resolve escalations with agility and customer-first focus.

Strategic Collaboration & Innovation

• Work with product and technology teams to implement API integrations and white-label solutions for banking partners.
• Stay updated on fintech, loyalty, and digital currency trends to position GyFTR as a thought leader in the banking ecosystem.
• Represent GyFTR at client presentations, reviews, and industry forums.

Leadership & Mentorship

• Lead a team of key account managers and executives, ensuring continuous skill development and performance excellence.
• Foster collaboration, innovation, and ownership within the team.

Qualifications & Experience:

• Experience: 10+ years of experience in banking alliances, account management, or partnerships in fintech, BFSI, loyalty, or digital rewards industries.
• Proven track record of driving business growth through key client relationships.
• Strong understanding of banking reward programs, loyalty systems, and digital gifting ecosystems.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinker with a high bias for action and problem-solving.
• Leadership experience managing a high-performing client servicing or partnerships team.

What We Offer:

• Opportunity to work with India's leading banks and top consumer brands.
• A fast-paced, innovative environment where ideas translate into impact.
• Competitive compensation with performance-linked incentives.
• A fun, collaborative workplace that values creativity and work-life balance.

If you're passionate about building impactful partnerships, driving fintech innovation, and redefining the future of digital rewards, GyFTR is the place for you.

About GyFTR (Vouchagram India Pvt Ltd):

Vouchagram India Pvt Ltd is a fintech solutions provider in the digital rewards and branded currencies space. Across its 13-year run, VG has redefined loyalty rewards across consumer, channel, retail, petrol, banking, and BFSI space.

We are one of the largest networks of rewards with 250 + partner brand associations, 300 + clients, and servicing the top 14 banks in the country, driving rewards disbursements worth INRF 4000 Crores annually. A Digital Voucher gets sent from VG's proprietary technology every 2 seconds! With our edge in white-label rewards solutions and APIs, we aspire to change the way alternate digital currencies like e-vouchers and loyalty points, etc, are consumed by our customers. VG ecosystem connects the brand partners, clients, customers, and VG concierge services in real-time to provide instant reward deliveries following our mantra that reward delayed as an experience is reward denied. As a young organisation, we still thrive in a start-up culture where work and after-work life are equally valued and enjoyed. Our employee surveys rate us as one of the most jovial and fun places to work, which motivates employees to look forward to coming to work and delivering their best!