Vessel System Support Officer

Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; Problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.

Proactive Maintenance of existing equipment, hardware including networking equipment.

First line troubleshooting of communication issues and escalation to service providers.

Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.)

Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.

Carry out cybersecurity audits, assessment and implement risk mitigation measures.

Respond to cybersecurity incidents reported by vessels and resolve and/or escalate as required.

System health checks.

Maintaining records of systems & vessels supported.

Communication of completed work Email / Phone support during weekends / public holidays

Any other tasks assigned by the Team Lead Vessel Support, Head of IT Operations and Group IS Support Manager

You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.