Location- Mumbai
Experience- 9+ years
CONTRACT
Hybrid- 3 days from Mumbai office (Location will be sent shortly)
Only Immediate joiners.
Note: There will be one internal interview round, followed by a second round which will be a face‑to‑face discussion at the client's location on 28th or 29th April. Please inform the candidates accordingly.
Job Description
- Define and communicate user needs through journey maps, service blueprints, and experience models
- Plan and conduct usability testing and research activities to inform and validate design decisions, including for AI‑enabled or data‑driven features
- Design and iterate user flows, wireframes, and prototypes at appropriate fidelity for different stages of delivery, including complex or data‑heavy interfaces
- Translate complex service, policy, or technical requirements into clear and accessible user experiences, such as automated processes or AI‑supported workflows
- Ensure designs meet WCAG 2.2 accessibility standards and responsive design principles across web, mobile, and desktop
- Collaborate with designers, researchers, product managers, and engineers to align on user outcomes and delivery goals
- Contribute to and maintain clear design documentation grounded in user needs and business requirements
- Support knowledge transfer and design capability building within and across project teams
- Champion user‑centred and inclusive design principles within multidisciplinary delivery teams
Qualifications
- Expert proficiency in Figma, with a strong interest in emerging features such as Figma AI
- A strong portfolio demonstrating end‑to‑end UX work, including research‑led design decisions and evidence of impact
- Experience working with design systems, standards, and principles, such as the GOV.UK Design System and service standards
- Solid understanding of WCAG 2.2 accessibility requirements and inclusive design practices
- Experience working within agile, multidisciplinary delivery teams
- Ability to clearly communicate design rationale and trade‑offs to both technical and non‑technical stakeholders
- Experience using AI‑assisted tools to support research synthesis, ideation, or design iteration
- Relevant experience designing for AI‑enabled products, process automation, or data‑heavy user interfaces
